Our subject matter experts facilitate active learning through live, highly customized Interactive Behavioral Simulations™ enabling participants to develop practical skills quickly and effectively. Below are examples of our Leadership Programs:
Everyone engages in challenging conversations from time to time. These may include talking about compensation, conflicts between team members or going to the boss with some bad news. This program gives participants the skills to navigate those important conversations.
Participants learn how to identify and respond subtle nonverbal cues to establish rapport, manage conflict and positively influence others. Participants also explore what medium (face-to-face, email, telephone) is best to use in challenging conversations. Managing one's own emotions and dealing effectively with the emotional responses of others is also presented. Interactive Behavioral Simulations™ give participants the chance to practice challenging conversations in a highly realistic setting.
The latest social science and neuroscience research on emotional and social intelligence is explored in this interactive workshop. Tools for developing emotional and social intelligence are presented and demonstrated through Interactive Behavioral Simulations™. Our Learning Facilitators are certified in the Emotional and Social Competence Inventory (ESCI) that measures emotional intelligence.
SOCIAL & EMOTIONAL INTELLIGENCE
In today’s customer-centric world, companies expect everyone to help increase business with customers and seek new opportunities. In addition to sales and marketing staff, front line and technical staff also need the social intelligence skills required to provide great customer service and expand business opportunities.
This program gives participants the social intelligence skills to establish rapport quickly, use influence, and be aware of and proactively respond to subtle signs of customer dissatisfaction.
If delivered well, feedback develops, encourages and challenges us. If delivered poorly, it demoralizes, demotivates, and negatively impacts individuals, teams and customers. This is especially true during a performance appraisal. Studies show that performance appraisals are one of the most dreaded activities in the workplace, yet if done well, the feedback conversations are invaluable.
This program will increase participants’ ability to give "as needed" feedback and create an environment where employees and managers can openly exhange ideas about performance and achieving goals. This program engages participants through the use of client-specific, live behavioral simulations enacted by the our team.
DEVELOPING & LEADING HIGH PERFORMING TEAMS
In this highly interactive program, participants learn essential team leadership skills that maintain high levels of engagement, trust and collaboration, whether team members are co-located or offsite. Strategies for leveraging generational differences are also presented. Real-life customized Interactive Behavioral Simulations™, enacted by our teaching team, are used to enhance the transfer of skills to the work environment.